Terms of Use

1. Who you are contracting with

This site and the Opulence platform are operated by Opulence ("Opulence", "we", "us"), a company incorporated in the Republic of South Africa under the Companies Act 71 of 2008. Opulence Private Client is a separate offering delivered as a juristic representative under the FSP licence of Nisela Fund Managers.

2. Membership

• Membership is by application and may be declined at our discretion. We will tell you if it is.
• The annual fee covers access to the platform and to your service tier. It is not a deposit, a prepayment or credit against future bookings.
• Where you elect monthly billing, your first payment is pro-rated across the days remaining in the current calendar month, and a full monthly amount is due from the first of each month thereafter.
• Membership remains active while your paid-until date is today or later. It lapses automatically the day after that date. Lapsing does not delete your account or history.
• Fees already paid for a term are not refundable, save where South African consumer law requires otherwise.
• Membership is personal to you. You may not transfer, share or resell it, and access credentials may not be given to anyone else.

3. Bookings and payments

• Each booking — a trip, a stay, an arrangement, an event, an allocation — is a separate transaction priced and confirmed at the time you make it.
• Quotes and fares shown before confirmation are the amounts you will be charged, save where the scope of what you asked for changes.
• Payments are processed by our payment providers. We do not store your full card details.
• Where a service is delivered by a third party — an estate, a host, a venue, an operator — we contract for it on your behalf and remain your point of accountability, but that party's own conditions of supply also apply.

4. Fleet

• Fares are quoted up front from the vehicle class, route and duration you select. There is no surge pricing.
• Trips may be cancelled without charge before the chauffeur begins the journey. Cancellation after that point may be charged.
• Self-drive hire requires a valid licence, an accepted security deposit and compliance with the hire conditions issued at the time of booking.

5. Properties

• Residences are listed by members acting as hosts. The host sets the nightly rate, cleaning fee, house rules and cancellation policy, which is displayed before you book.
• Refunds on cancellation follow the policy shown on the listing at the time of booking.
• Guests and hosts communicate through the platform. Contact details are deliberately not exchanged, and attempting to move a booking off-platform is a breach of these terms.
• Hosts warrant that they are entitled to let the property, that it complies with applicable law, and that the listing and photographs are accurate.

6. Afruence

Art, wine and spirits are collectibles. Nothing offered through Afruence is a financial product, a security or an investment, and nothing said about it is investment advice. Values can fall. Allocations are limited and may be withdrawn before confirmation.

7. Regulated services

Insurance, advisory and fiduciary services are provided by Opulence Private Client as a juristic representative under Nisela Fund Managers (FSP), subject to the Financial Advisory and Intermediary Services Act 37 of 2002 and the Insurance Act 18 of 2017. Any advice is given in writing following a documented needs analysis with the disclosures those Acts require. Nothing on the public site is advice.

8. Your data

We process personal information under the Protection of Personal Information Act 4 of 2013. Consent is captured per purpose and each purpose can be withdrawn independently without affecting the rest of your membership. You may export, correct or request deletion of your information from the privacy portal in your account. The Privacy Notice forms part of these terms.

9. Acceptable use

• Do not use the platform unlawfully, or to arrange anything unlawful.
• Do not attempt to access accounts, data or systems that are not yours, or to probe, scan or interfere with the platform's security.
• Do not scrape, republish or resell platform content, listings or pricing.
• Do not misrepresent who you are, or act for someone else without authority.

10. Liability

We are liable for our own failures to deliver a service we accepted. To the extent the law permits, we are not liable for indirect or consequential loss, or for the acts of third parties beyond our reasonable control. Nothing here limits liability that cannot lawfully be limited, including under the Consumer Protection Act 68 of 2008.

11. Suspension and termination

We may suspend or end a membership for breach of these terms, for non-payment, or where continuing would expose us or other members to legal or safety risk. Where we do so without cause, we refund the unused portion of the term.

12. Changes

We may amend these terms. Material changes are notified to members by email and take effect from the date stated in that notice. The version and effective date at the top of this page always reflect the current terms.

13. Governing law

These terms are governed by the law of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts. We would rather resolve a complaint directly — write to legal@opulence.luxe first.

14. Contact

Opulence · Sandton, Johannesburg and V&A Waterfront, Cape Town
General: members@opulence.luxe
Legal: legal@opulence.luxe
Data protection: privacy@opulence.luxe